HOW TO PLACE ORDER
Ordering on our website is quick and easy. Select your items, add them to your basket, and follow the checkout process. You will receive an email confirmation once your order has been validated. We promise to handle your order with care and to keep you informed throughout the process.
PAYMENTS & PRICING
We accept several methods of payment for your convenience:
- Credit card : VISA, CB and MASTERCARD are accepted
- Paypal : You can also pay via PayPal and choose to pay in a currency other than the euro.
Payment is charged at the time your order is confirmed. Our platform uses an advanced security system with encryption of sensitive information, ensuring the protection of all data related to your order. You can shop with confidence, knowing that your information is treated with strict confidentiality.
Payment in installments: For orders ranging from €50 to €5,000, we offer the option to pay in 3 or 4 interest-free installments by credit card via our partner FLOA.
PRODUCT AVAILABILITY, AUTHENTICITY AND PRE-OWNED ITEMS AND THE AGEC LAW
Product availability
We are committed to offering you a wide selection of products. Product availability is indicated on each product page, and we do our best to keep the information up to date. However, due to high demand and stock fluctuations, items may sell out quickly. We recommend checking product availability regularly or contacting us for any specific questions regarding stock.
Product authenticity
We guarantee that all items offered on our website are 100% authentic. We work directly with recognized brands and trusted suppliers to offer you high-quality products. Each item is carefully checked before being put on sale to guarantee its authenticity and compliance with quality standards.
Your trust is our priority
We are committed to providing you with a transparent and secure shopping experience. If you have any questions or concerns regarding availability, authenticity, or pre-owned items, our customer service team is here to help. Do not hesitate to contact us for quick and accurate answers.
SHIPPING, DUTIES AND TAXES
We ship worldwide with free shipping on all orders of €250 or more. Below this amount, a €15 fee applies depending on the destination and parcel weight.
Delivery times are as follows :
SHIPPING, DUTIES AND TAXES
We ship worldwide with free shipping on all orders of €250 or more. Below this amount, a €15 fee applies depending on the destination and parcel weight.
Delivery times are as follows :
- Metropolitan France : Delivery within 24 hours after dispatch via Chrono 18 from Chronopost. This service guarantees delivery the day after dispatch ( excluding Sundays and public holidays ).
- Europe : Delivery between 48 and 72 hours after dispatch.
Please note that any order with a total amount exceeding €250 will benefit from free shipping, provided by our transport partner DHL. Real-time tracking is available online, and parcels are delivered against signature for full traceability. In case of absence, a new delivery attempt will be made or an appointment may be scheduled. If the parcel is not collected after two attempts, it will be stored at a Chronopost pickup point for 7 calendar days.
We do our best to avoid delays, but cannot be help responsible in the event of any issue. Please notify us within three days of receipt in case of delay, damage, or loss of the parcel.
RETURNS & REFUNDS
Return Procedure
To return an item, please send us an email at serviceclient@maisonhandy.com within 14 days of receipt. You will then receive a return slip along with detailed instructions for returning your item. We do everything possible to simplify the return process.
Return conditions
Items must be returned unworn, unwashed, with their original tags and packaging. Products without a security tag cannot be returned. Please note that missing packaging may result in a €15 fee. We thank you for respecting these conditions to ensure a smooth return process.
Refunds and Store Credit
Refunds will be processed within 30 days to your original payment method. You may also choose store credit valid for 6 months, usable on our website or in-store. We are committed to processing refunds and store credit quickly for your satisfaction.
Exchanges
For a size exchange, please contact us within 14 days of receipt. Exchanges are possible depending on availability and return conditions. We strive to offer you the best possible experience.
SIZE & FIT
To help you choose the ideal size, each item on our website includes a dedicated “Size and Fit” section. This detailed guide will help you make your choice and find the most suitable fit.
In addition to this information, we provide comprehensive size guides for each product category. These guides give precise measurements to ensure your choice is as accurate as possible.
If you are unsure between two sizes or need additional advice, our team is here to help. Do not hesitate to contact us—we will be happy to provide personalized assistance to help you make the best choice.
PROMOTIONS
To benefit from our promotional offers, sign up for our newsletter to stay informed about discounts and special sales. Promotions are offered occasionally, and durations may be limited, so keep an eye on our website so you don’t miss any opportunities.
If you return an item purchased on promotion, please note that it can only be exchanged for another promotional item. Promotional items cannot be exchanged for non-discounted items nor returned for a refund.
We are committed to providing a pleasant and transparent shopping experience. If you have any questions regarding our promotions or exchange policy, our team will be happy to assist you.