Privacy Policy
HANDY values protecting your privacy. Our privacy policy describes how we collect and use your personal data.
Company presentation
The data controller is the company HANDY, S.A.R.L with capital of
€1,100,000, registered with the Toulouse Trade and Companies Register under SIRET number 334 991 056 00030. The registered office is located at 4 Rue de la Pomme, 31000 Toulouse, France. The intra-community VAT number is FR24334991056.
Collection and Use of Data
Customer Account
When you register on our website or in-store, we collect personal data to create your customer account and improve your shopping experience. This data includes your first and last name, date of birth (to send you personalized offers), and email address.
To create an account, click on “Login” on our websitewww.maisonhandy.com, fill in the required information, then validate. If you have forgotten your password, use the “Forgotten password” link to recover it by email.
Newsletter
To receive information about our special sales and new products, sign up for our newsletter via the pop-up or the "NEWSLETTER" box on our website. You can choose to receive all communications or only information about private sales and promotions.
By subscribing, you agree that we may use your personal data to send you information by email and/or SMS. This data is used to provide you with personalized offers.
Cookies
We use cookies to improve your experience on our website by remembering your preferences and providing you with optimal access. You can disable cookies through your browser settings, although this may limit some functionality of the website.
We also use performance cookies to understand your browsing habits on our site. These cookies do not contain personal data that reveals your identity.
Retargeting and remarketing cookies may also be used to offer you advertisements tailored to your interests on partner sites. You can object to these cookies by contacting the relevant service providers.
Data Retention
Personal data is retained for a period in accordance with current French legislation. We retain your data for a maximum period of 5 years from the end of our business relationship. Some data may be retained longer if necessary to meet legal or regulatory obligations.
For more information on the retention of personal data and your rights, you can consult the CNIL websitehere.
Access to Personal Data
Your personal data is protected by appropriate physical and electronic measures. It is processed by our internal departments responsible for customer data, marketing, communications, and after-sales service. We use trusted service providers for services such as delivery and payment management, ensuring they comply with our privacy policy.
We decline all responsibility for the data published on our social networks, as these spaces are public.
Customer Rights
You have the right to access, rectify, and delete your personal data. You can manage your information through your customer account. Data necessary for the provision of services (such as delivery) cannot be deleted while those services are ongoing.
To unsubscribe from our newsletter, click the link provided at the bottom of the emails you receive. To stop receiving text messages, reply "STOP" to the message. Make sure you're using the correct email address to unsubscribe if you encounter any problems.
We retain your data for as long as your account is active and as needed to address any questions or complaints after your account is closed, or to meet legal obligations.
Questions and Additional Information
For any questions or requests regarding your personal data, please do not hesitate to contact us:
HANDY - Online Sales Department
25, Rue de Metz, 31000 Toulouse
Email : serviceclient@maisonhandy.com
Telephone: 05 62 84 89 08