Return process
The returns procedure is free of charge. To return an item, send us an email to serviceclient@maisonhandy.com within 14 days of receipt. You will then receive a return slip and detailed return instructions.
We do our utmost to simplify the returns process.
Return policy
Items must be returned unworn, unwashed, with their original labels and packaging (HANDY box & shoe box). Products without security labels cannot be returned. Please note that missing packaging may incur a €15 fee. We thank you for respecting these conditions to guarantee a trouble-free return.
Repayments and Credits
Refunds will be made within 30 days using your original method of payment. You can also choose a credit note valid for 6 months, usable on our website or in store. We are committed to processing refunds and credit notes promptly to ensure your satisfaction.
Exchanges
For a size exchange, please contact us within 14 days of receipt. Exchanges are subject to availability and return policy. We strive to offer you the best possible experience.